Terms of Service
Last updated: 6 July 2026
These terms govern your use of staff2clean.co.uk and any booking made with Staff2Clean (“S2C”, “we”, “us”). By creating an account or making a booking, you agree to these terms.
1. What we do
Staff2Clean is a cleaning agency. We employ or engage our own cleaning staff and assign them to bookings made through our site — we are not a marketplace connecting you directly with independent third-party cleaners.
2. Bookings and pricing
Prices shown at the time of booking are the prices you pay, inclusive of any extras you select. We reserve the right to correct genuine pricing errors before a booking is confirmed. Commercial/office cleaning is quoted individually and confirmed in writing before work begins.
3. Payment
One-off bookings are paid in full at the time of booking. Recurring bookings are billed to a card on file after each completed visit. All payments are processed by Stripe; we do not store your full card details.
4. Cancellations
See our Cancellation & Refund Policy for full details on cancelling, rescheduling, and refunds.
5. Access to your property
You're responsible for providing safe, lawful access to your property at the booked time (e.g. key, code, or someone present). Access notes you provide are stored against your booking and shared only with the assigned cleaner.
6. Your account
You're responsible for keeping your account credentials secure and for the accuracy of the information you provide (address, property details, contact details).
7. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. Subject to that, our liability for any booking is limited to the amount paid for that booking. We're finalising our public liability insurance arrangements — see our Trust & Vetting page for the current status.
8. Reviews
Reviews are collected from clients following a completed booking and may be published on the site at our discretion. We don't edit review content, but we may decline to publish reviews that are abusive, defamatory, or unrelated to the service provided.
9. Changes to these terms
We may update these terms from time to time. Material changes will be notified via email or an in-account notice before they take effect for existing bookings.
10. Contact
Questions about these terms? Email hello@staff2clean.co.uk.